Effective date: November 5, 2026

We want you to love your jewelry. If something isn’t right, this policy explains how returns, exchanges, and refunds work at The Midas Collection. Because many of our pieces are made, sized, or finished especially for you by our U.S. manufacturing partner, please read it carefully before ordering.

Return Window

You may request a return within 7 calendar days of delivery. Returns must be authorized in advance; packages sent without a Return Authorization will not be accepted.

Eligibility

To qualify for a refund, an item must be:

  • Unworn, unaltered, and in the same condition in which you received it;
  • Returned with all original packaging, boxes, pouches, tags, and any grading reports, certificates, or appraisals included with it (a missing grading report may result in a deduction equal to its replacement cost);
  • Not resized, engraved, or modified by anyone after delivery.

Final Sale Items

The following cannot be returned or exchanged, except for manufacturing defects:

  • Rings sized to a size other than the standard stock size, and any item that has been sized, engraved, or personalized at your request;
  • Custom, special-order, or made-to-your-specifications pieces, including items with stones selected or set to order;
  • Gold, silver, or platinum bullion, bars, and coins;
  • Items marked “Final Sale” on the product page.

How to Start a Return

  • Email info@midasjewelry.us within 7 days of delivery with your order number, the item(s) you want to return, and the reason.
  • We will reply with a Return Authorization, a return form, and the address of the fulfillment center where the item must be sent.
  • Ship the item within 2 business days of receiving your Return Authorization, with the return form inside the package.

Shipping Your Return

  • Return shipping is the customer’s responsibility unless the item is defective or we made an error.
  • Use a tracked carrier, insure the package for the full value of the item, and require a signature. Please do not use drop boxes. Pack the item securely in plain, unmarked outer packaging; double-boxing is recommended for higher-value pieces.
  • We are not responsible for returns that are lost or damaged in transit. Keep your tracking number and shipping receipt until your refund is processed.
  • Returns that arrive late, incomplete, worn, or damaged may be refused and sent back to you, or may be subject to a restocking fee of up to 15% of the item price.

Refunds

Once your return is received and inspected, we will issue a refund to your original payment method, usually within 5–10 business days. Your bank or card issuer may take additional time to post the credit. Original shipping charges and any expedited shipping fees are non-refundable.

Exchanges

The fastest way to exchange an item is to return the original piece under this policy and place a new order for the item you want. Certain wedding bands may be eligible for a size exchange for a fee — contact us before ordering to confirm eligibility.

Damaged, Incorrect, or Defective Items

  • Damaged in transit or incorrect item: contact us within 48 hours of delivery with your order number and photos of the item and packaging. Keep all packaging. We will arrange a replacement or full refund at no cost to you.
  • Manufacturing defects: items are covered by our 30-day limited warranty from the date of shipment. We will repair, replace, or refund a defective item and cover reasonable return shipping. See our Terms and Conditions for details.

Cancellations

In-stock orders can be canceled free of charge before they ship. Made-to-order, sized, engraved, or customized orders cannot be canceled once production has begun.

Questions

We are happy to help before or after your purchase.
The Midas Collection — Midas Jewelry LLC
701 W. Lantana Road, Lantana, FL 33462
Phone: 561.206.2406
Email: info@midasjewelry.us